Zagreb Franjo Tuđman Airport (ZAG)

Zagreb Franjo Tuđman Airport operates from a single modern terminal with separate Schengen and non-Schengen departure zones branching from a common departures level. Check-in desks line the ground floor with direct escalator access to security and passport control. Wayfinding is straightforward, and moving sidewalks connect the central atrium to the gate piers. Walking time from security to the farthest Schengen gates averages 5–7 minutes, while the non-Schengen pier sits just beyond passport control and takes about 8–10 minutes from the checkpoint. Domestic flights board from the same Schengen side, so transfers remain within one airside loop. All gates are under one roof, eliminating the need for buses between terminals. Security screening is centralized immediately after check-in, with peak queues during early-morning departures (15–25 minutes) and shorter waits mid-day. Passport control separates Schengen and non-Schengen flows; eGates are available for EU/EEA biometric passports, trimming waits to under 10 minutes outside holiday peaks. Customs checks occur in the arrivals hall before exiting to ground transport. Amenities include cafés, bakeries, and Croatian souvenir shops in the airside atrium, plus duty-free on both Schengen and non-Schengen sides. The Primeclass Lounge is located near Gate 23 and accepts major lounge programs. Free Wi‑Fi is available throughout, and the building is fitted with elevators, ramps, and tactile floor markings for accessibility. Families can use designated baby-care rooms near the gate clusters, with changing tables and sinks. Stroller-friendly elevators connect every level, and play corners appear in the Schengen lounge area. Family/priority security and passport lanes are opened during peak holiday travel to speed boarding with children.